All orders placed on the X2 website are shipped to our customers free of charge everyday, in the event of a return all products come with a 30 day money back guarantee less the shipping charges for the customer to return the merchandise (this excludes custom built parts). Customers returning items within 30 days will be subject to a 20% restocking fee and said items must be in resell-able / sealed condition.
[CLICK HERE TO DOWNLOAD OUR WARRANTY DOCUMENTATION FOR MORE INFO]
For security purposes any orders with different billing and shipping addresses may be subject to billing and shipping verification. If you have placed an order and would like to submit this paperwork right away, you may download them below.
SHIPPING AUTHORIZATION FORM: [CLICK TO DOWNLOAD]
Please feel free to contact a friendly customer service agent toll free at
1 (800) 823-0320 for additional details.
In our incredible commitment to our customers rest assured that any and all account information and or other information entered on the X2 site will be held completely confidential and is never shared with any third parties or any other companies ever!
Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.
www.x2idustries.com is 100% secured by any and all abnormal activity. We commit ourselves to being the safest online place to shop for all your Aftermarket Automotive needs! To ensure your pleasant stay with us we have opted to utilize an Enterprise web scanning solution which protects our entire site content. This system scans every file on our site everyday, top to bottom. As one of the online leaders in custom parts we have also implemented a firewall which adds an additional amount of protection from malicious behavior. On top of all this security, every order is scanned for fraudulent activity by MaxMind fraud prevention and is backed by a our merchants fraud detection system. So rest assured your confidential information is definitely safe with us.
LOW PRICE GUARANTEE:
Our low price guarantee ensures our customers that the stated retail or discounted price is and will be the lowest price within 30 days of the date you purchase a product. If you see the exact same product advertised by X2 Industries at a lower published retail price, we will refund you the difference. No questions asked. This low price guarantee gives you confidence knowing that the product you are buying will not be discounted or liquidated following your purchase with us. For additional details about this or any of the programs at X2 Industries please send us an email or give us a call.
QUALITY PART GUARANTEE:
Our quality part branding assures you that the part we are shipping to you has been inspected and is guaranteed to be free of any visual blemishes, or manufacturer defects upon packaging your order. If you receive your order and you find damage that occurred during shipping, please let us know right away. Depending on the circumstances a claim with the courier may be made.
CUSTOM BUILT PARTS DISCLAIMER:
Please be sure to read our warranty statement for custom built parts returns and warranty information. Custom built air ride suspension kits are non-returnable. If you have an issue with a complete system that was purchased we will make it right, no matter the cost! Modifications to any parts (which includes but is not limited to painting, or cutting the part) will deem the part not returnable. If a product on our site states that there is a “Build Time” then it is safe to assume that this is a custom part. Products that state “Ship Time” are on the shelf ready to ship.
For more information please refer to our Warranty and Returns Documentation Below.